FAQ

GENERAL

A fusion between a wolf and a dragon. Arueme loves Original Stories.

We are 2 FR artists behind this account: Takeo and Zenax. We love drawing Fandom and OCs >w< 
Can be seen at FR conventions ;D

★ Where do you from?
France

★ Do you ship worldwide?
Check out our shipping policies!

★ What do you use for drawing?
Takeo: 
Traditional art: Any pencil case I find, Twinmarker Alcohol based Ink.  
Digital art: Huion, Clip studio paint EX, default brushes.

Zenax: 
Digital art: Wacom, Paint tool Sai 2, Clip studio paint EX, default brushes.

★ Can I repost/edit/use your art?
Please don't.

★ How do you make ___ product?
Our Printer.
Our Cricut.
Our Button maker.
Our Local print Worker.
Amazon.
Vograce.

★ Do you do gift wrapping and packages?
Well, it's already in a packed gift, but it's possible that we sent with an invoice or prices will be in customs declaration. It's a little bit difficult to hide prices for International shipping. We can also add a little custom message on our card added inside our package. Just tell us what you want (character and message) in your message during payment process.

★ What is a preorder?
By preordering a product, you are helping fund production while getting the product at the lowest price. Estimates of when preorder items will ship can be found on Trello (https://trello.com/b/OP1ahdz6/arueme-pre-order).

ORDER

★ Can you combine shipping for multiple orders?
Only if your orders contain ONLY in-stock items. Send an email with both order numbers and we'll refund the extra shipping cost! If you have already received a shipping confirmation email, your package is on its way and cannot be combined with other orders.

★ My order was damaged/incorrect, can I get a refund/replacement?
Please email us an unboxing video with no cuts within two weeks of delivery, so we can figure out an appropriate solution!

Unfortunately, damaged or lost packages that occur during shipping are out of our hands. However, if we determine that the issue was our oversight, we will be be happy to issue a refund or replacement.

★ My package never arrived?
If a package is returned, we will email you to either refund your order minus shipping, or reship it provided that you cover the new shipping fee. Otherwise, please reach out to your local post office to file a claim.

★ Can I get an exchange or refund for personal reasons?
ALL SALES ARE FINAL! Please make sure to stay within your budget before making a purchase.

PLEASE DO FEEL FREE TO REACH OUT AT [email protected] IF THERE IS A PROBLEM WITH YOUR ORDER SO WE CAN DISCUSS POSSIBLE SOLUTIONS. IF A CHARGEBACK IS FILED, YOU WILL BE BLACKLISTED FROM PURCHASING FROM ARUEME.